What information should I bring when I'm choosing a stove or insert?
For a stove, useful details include the area you want to heat, ceiling height, attic space and roof access. For an insert, bring the fireplace's width, height and depth so I can help check what may fit.
What does the installation plan depend on?
It depends on the appliance and the home. A stove installation may require planning for the pipe route, ceiling support and the transition to insulated pipe through the attic and roof. An insert installation may involve fitting a liner from the insert to the top of the chimney. I'll explain the basic plan for the option you're considering.
Will someone show me how to use my new fireplace?
Yes. After installation, our technicians go over how to start a fire and use the air controls or dampers. They can also explain how those controls affect burn time. Some customers record the walkthrough so they can refer back to it later.
What if I have questions after the installation?
You can call with questions. I often help customers work through relighting a gas fireplace's pilot, and if they can't get it going, we may be able to send someone to help.
Can I compare less expensive options?
Yes. I try to show customers a few alternatives, including a less expensive option when there's one that can still meet their needs. I'll explain the differences so you can decide what makes sense for your budget and goals.
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