Meet the Team at A/C Contractors

We work as one team at A/C Contractors. Our office staff, dispatchers, and field technicians support each other so customers receive consistent, reliable service every time they call.

We keep a family-style atmosphere. Our departments help one another, and we treat every customer with the same care we show our coworkers. That teamwork shapes how we answer the phone, schedule visits, and complete work in the field.

Leadership and Office Team

Our leadership and office team coordinates day-to-day operations and keeps communication clear from the first call to the final follow-up. They set the tone for our family-style culture and support every department.

When you call A/C Contractors at (903) 496-5947, you reach our dispatch and customer service group. This team listens, gathers the right information, and schedules the visit. They stay in contact with technicians so everyone arrives prepared.

Our office staff also tracks appointments, manages Straight Forward Pricing™, and keeps records organized. This helps us explain work clearly, outline costs before we begin, and follow through on what we say we will do.

Dispatch and Customer Care

Our dispatch team serves as the link between customers and technicians. They assign each call to the right technician and provide updates when needed.

Team members in this group:

• Answer calls and respond to service requests
• Confirm appointment windows and basic job details
• Coordinate routes so technicians arrive prepared
• Support customers with clear, courteous communication

The people who answer the phones at A/C Contractors focus on being helpful and easy to talk to. They understand that many customers call during stressful moments, so they work to keep the process simple and organized.

HVAC and Plumbing Technicians

Our technicians represent A/C Contractors in homes and businesses every day. They handle HVAC and plumbing work on all major brands and follow our clean work practices.

Everyone who enters a customer’s property follows company standards. We background check and drug test all team members. This helps us ensure that the people who arrive at your door meet our expectations for safety and conduct.

On each visit, technicians:

• Use cutting-edge tools suited for the job
• Follow our Straight Forward Pricing™ process before work begins
• Keep the work area as orderly as possible
• Communicate clearly about the work they perform

Our field team supports each other in the same way our office staff does. Technicians stay in contact with dispatch and with fellow technicians when they need another set of hands or a different perspective on a job.

Culture and Everyday Conduct

We run A/C Contractors like one big family. People here enjoy working together, and that carries over into every customer interaction. When team members respect one another, they stay more focused, communicate more clearly, and maintain steady standards from call to call.

Inside the company, departments help each other instead of working in isolation. This teamwork shows up in small ways—sharing information, lending a hand on busy days, and keeping communication open between the office and the field.

Outside the company, we extend that same mindset to customers. We do not treat calls as numbers on a screen. We treat each visit as a chance to show courtesy, keep the process simple, and leave the space as clean as we reasonably can.

What You Can Expect When You Contact Us

When you reach out to A/C Contractors, you connect with a team that communicates with one another and with you. Our office and dispatch staff guide the process from the first call. Our technicians arrive prepared and follow our standards for background checks, drug testing, and clean work practices.

Every part of the team plays a role in upholding Straight Forward Pricing™ and our Fix It or It’s Free approach. From the first interaction to the completed visit, we focus on clear communication, organized steps, and consistent conduct from everyone involved.